Q 1: Can we get help from ComplianceEase?

A 1: ComplianceEase provides technology to state regulators to assist them in automating mortgage examinations but does not have any direct involvement in the examination process. Questions regarding examinations should be directed to the examiner-in-charge (EIC). You may engage ComplianceEase’s Support Team to support your loan data extract projects. To order Support Services, email to clientsupport@complianceease.com or call 1.650.347.Help(4357) and select Option 3.

Q 2: How do I ensure that the exported data conforms to the right format before submitting to the regulator(s)?

A 2: Visit the Date Validation page and use the Data Validation function to check for data formatting error. You must validate the LEF file before submission, LEF files(s) with data validation error will be rejected.

Q 3: Is it possible to audit the requested loans first?

A 3: Yes, if your company would like to audit the requested loans using ComplianceAnalyzer you may contact ComplianceEase for the e-ExamReady Services . For other information you may email us or call 1.866.212.Ease(3273) and select Option 2 or visit ComplianceEase.com .

Q 4: We have difficulty exporting data from our system. Can we get more time?

A 4: If you are experiencing difficulty in exporting the required data from your system(s), you should contact the EIC (Examiner-in-Charge) immediately. Explain the challenges, difficulties and issues in detail and discuss what resolution can be achieved. ComplianceEase provides optional e-ExamReady Services to assist you in the process, please click here to contact us.

Q 5: We signed up with RegulatorConnect to satisfy our North Carolina reporting needs. We also originate loans in South Carolina. Do you have any information on the States signed up to use this system. Our hope is SC will get on board as well.

A 5: Once you have the LEF file ready, you can use it for any state regulator. We will be publishing a matrix with the implementation timetable from the different states soon.

Q 6: What is LEF?

A 6: Licensee Examination File (LEF) is the industry data standard for e-Exam process. It was developed by ComplianceEase and adopted by the Conference of State Bank Supervisors (CSBS) and the American Association of Residential Mortgage Regulators (AARMR).

Q 7: What is the difference between RegulatorConnect and RegulatorDirect?

A 7: RegulatorConnect is a web portal for lenders (who not use ComplianceAnalyzer in their origination and/or quality control processes) to prepare, validate, and deliver LEF file(s) to examiner in an e-Exam. RegulatorDirect is a function within ComplianceAnalyzer for lenders (do use ComplianceAnalyzer in their origination and/or quality control processes) to deliver loan data to examiner in an e-Exam. Below is the process comparison chart between RegulatorConnect and RegulatorDirect:

Q 8: What kind of help can we get from ComplianceEase?

A 8: ComplianceEase provides technology to regulators for the e-Exam process and does not have any direct involvement in the examination process. Questions regarding examinations should be directed to the EIC (examiner-in-charge). ComplianceEase, however, can assist you institution in preparing for the e-Exam through our e-ExamReady Services . Please contact us for more details.